Refund policy
We offer a 30-day return policy. This means that you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition that you received it, unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.
To initiate a return, you can contact us at info@filmstop.ch.
If your return is accepted, we will send you instructions on how and where to send the package. Items returned to us without a prior return request will not be accepted.
Damages and problems
Please check your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item, so that we can evaluate and resolve the problem.
Exchanges
Returning the item you received is the fastest way to get the item you want. If the return is accepted, you can purchase the new item in a separate purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether or not the refund has been approved. If approved, you will receive an automatic refund to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@filmstop.ch.
To be eligible for a return, the item must be in the same condition that you received it, unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.
To initiate a return, you can contact us at info@filmstop.ch.
If your return is accepted, we will send you instructions on how and where to send the package. Items returned to us without a prior return request will not be accepted.
Damages and problems
Please check your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item, so that we can evaluate and resolve the problem.
Exchanges
Returning the item you received is the fastest way to get the item you want. If the return is accepted, you can purchase the new item in a separate purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether or not the refund has been approved. If approved, you will receive an automatic refund to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@filmstop.ch.